Help & support
Something stuck? Start here, or get in touch.
I can't access my account
Sign in with Google using the same Google account as before. If your collection looks empty, check which account you selected.
Try signing out and signing in again. If Google itself won't let you sign in, use Google's account recovery. If Bouzopp still fails, note the error and contact us below.
I paid, but my credits are missing
Return to the purchase confirmation page and give it a moment to update. Use “Check again” if offered, and make sure you're signed in to the account used for the purchase.
If you've been charged, don't buy again while the payment is unresolved. Keep the purchase reference shown on the confirmation page and your payment receipt for a private conversation with support.
A cancelled checkout is not a completed payment. If you're unsure whether a payment succeeded, check your receipt and contact us before retrying.
My booster didn't open
Check your Collection for the booster or cards, then refresh once. If the booster is still unopened, try opening it again from there.
If it remains stuck, don't purchase a replacement. Note the set name, approximate time and the booster reference if visible; send these privately to support. A reference isn't required to ask for help.
A purchase or trade looks wrong
Check Marketplace transaction history and your Collection before repeating a purchase. For an exchange, open Trades and check the offer's current status.
If a card or credits are missing, note the item, time, amount and any transaction or trade reference. Contact support before retrying; don't share another collector's personal details.
Send us a message
Tell us what happened. You can contact support without signing in, and your message goes to the private admin inbox.